The Future of CX with Larry Ellison
Amazon launches a metrics dashboard for Alexa skill developers
Amazon has rolled out a pair of new features for developers who make skills for its Alexa-powered devices, highlighted by the launch of a metrics dashboard that aims to show how consumers are using those voice apps.
The metrics dashboard is available in the Alexa developer portal, and there’s a separate dashboard for each skill that a developer has created. It offers an overview of how successfully the skill is performing, and how successful consumers are when using the skill. Developers can learn
- how many customers a skill has.
- how often (sessions) a skill has been used.
- how many spoken interactions (utterances) users have conducted, and the intent of those interactions.
- peak usage times.
- more…
As Amazon fights with (primarily) Google, Apple and Microsoft for the attention of voice-based developers, providing usage metrics like this will be a key element in gaining and keeping them active as developers.
Here’s a screen shot from Amazon’s blog post announcing the metrics dashboard:
Device Address API
Also new for Alexa developers is a device address API that should improve skills that rely on a consumer’s location — such as delivery services or any skill that offers driving directions.
The API lets developers ask skill users either for their exact street address or just country and postal code. Users will be asked to approve the sharing of their location with the skills that request it, but that consent can only be given in the Alexa app.
From our sponsors: Amazon launches a metrics dashboard for Alexa skill developers
Related posts
