The Future of CX with Larry Ellison
After GDPR, here come the Unintended Consequences
It’s not the wave you’re expecting that knocks you down when you’re body surfing in the ocean. It’s the waves you didn’t expect, behind that first wave.
It’s the same with Unintended Consequences. And, given its complexity and scope, it’s likely that the General Data Protection Regulation (GDPR) — whose implementation begins today — will have plenty of those.
To sketch out the range of possibilities that haven’t been in the top predictions, we collected thoughts from a wide range of practitioners:
- After years of trending toward faceless activities, SAP Ariba CMO Tifenn Dano Kwan told me, GDPR may ironically provide “an opportunity to put a face back on marketing and make it human and personal again.” While GDPR may limit “the personal data we can collect using format digital channels,” it may also open up new forms of personal connections. This could mean, for instance, marketers attending more sales meetings, hosting more networking events or conducting more in-person seminars, so they can “really see and hear their customers.”
[Read the full article on MarTech Today.]
The post After GDPR, here come the Unintended Consequences appeared first on Marketing Land.
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