This afternoon Apple announced revenue of $52.9 billion, which was up vs. last year but short of analyst expectations of $53 billion. However, the company beat earnings per share estimates by $0.08. Apple sold just under 51 million iPhones in the quarter, lower than the 53 million analysts had anticipated. Apple smartphone sales later this…
There are many reasons why a customer may choose to share their local experience with other customers on social review channels. Brands should be paying close attention to these reasons, aligning their response strategies to review sentiment in order to improve the customer experience. This guide from Brandify contains flows that will help you maximize…
Voice-based interfaces are becoming commonplace. Voice assistants such as Siri and Cortana have been around for a few years, but this past holiday season, voice-driven devices from Amazon and Google made their way into millions of homes. Recent analysis from VoiceLabs estimates that 24.5 million voice-driven devices will be shipped this year, almost four times…
